Why Us

DHH NPS

Our Vision

To provide loving home from home care for family pets

Why Choose Doggie Holiday Homes?

We feel pet care should equal the same standards as child care; they are after all part of your family.

 

  • Your Dogs stay in our vetted family homes, not a kennel or warehouse.  

  • Our Facebook pages have daily updates where you can follow you dogs care with us.

  • We all support each other as one big team. This means that we can cover individual’s illness, holidays and emergencies if they crop up.

  • We will not let you down on your confirmed booking which many others do, because we have resources available to take up the slack when there is a problem and we own resolving any issues.  You can be assured of worry free, continuous care while you are away.

  • We are not a finding agency who has no idea what is going on within their host homes. We are a managed service who takes responsibility for the delivery of that service across the group. Every one of our homes are vetted, interviewed and then managed ongoing by franchises to maintain quality support and issue resolution.  The franchises take ultimate responsibility for quality of service.

  • Everyone is a professional who are passionate about animals and delivering a good service. We do not rely on free/volunteer labour.  In fact we are more generous to our team members than any of our competitors we know of, leading to having the best people working with us.

  • We limit ourselves to no more than 4 dogs per carer, whether Dog Boarding, Dog Daycare or Dog Walking.  This means your pet will have a genuine home environment and personal care. 

  • No street lead walking as the only exercise.

  • No cold warehouse/barn where packaging them in the is priority.

  • We interview and trial all new customers and their pets to ensure a good match and sociable temperament.

  • We give honest feedback about your Dogs stay and any incidents while in our care.  This we feel is important to enhance the trust you have in us and collaboration required to address specific issues, if any.

 

What our customers think

Did you notice the NPS logo at the top of this page?  This is the "net promoter score" of 84 we obtained through a recent customer survey. If you would like to see what our customers think of us, this is an industry standard measure of customer satisfaction.  You can read up more on it's meaning HERE.  If you would like to see specific detail and comments, each franchise page has a direct link to their facebook customer reviews. 

Head Office: DHH Group Ltd.  UK Company Registration No. 09579790.  Registered address 12 Martinet Drive, Lee On Solent, PO13 8GP. Tel 07588903343